Yesterday took one of my colleague to a T-Mobile service center/kiosk. My colleague needed to cancel his service as he is heading back to India. The reps there had to call into their call center to cancel the service and when the call went on for long, they advised my colleague to call the customer service call center directly.

Thats just ludicrous. Ain’t it? What the heck is the service center for? Just lure us in and make us go through 14 levels of hell?

Hey folks, wake up, smell the coffee and treat us right!

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